Saturday, January 14, 2012
Rethinking Public Service Delivery
The big news for 2012 is that the book that I have co-authored with John Alford from the University of Melbourne and the Australia and New Zealand School of Government will be published by Palgrave in May.
Rethinking Public Service Delivery: Managing with External Providers considers how government organisations work with external providers in service delivery and covers the full range of contributors (from clients, volunteers and regulatees through to private, non-profit and other government organisations) and the various modes of engagement (from collaboration and contracts through to co-production).
Many books on public service delivery tend to focus on a single aspect - collaboration or contracts, or working with a specific type of provider, but in our work we have covered a greater range of these providers, developed a contingency framework to guide how and when to engage, and set out the organisational capabilities needed to manage a portfolio of providers. This, we argue, is on the of greatest challenges for 21st century public managers - how to manage the full portfolio of providers simultaneously in pursuit of organisational and governmental goals.
We've had great feedback on the book and are looking forward to finally having it in print.